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Onyx division
Customer engagement
Onyx Communications
Communications infrastructure, platforms, and customer engagement systems.
Onyx Communications develops the channels and service layers that help organisations respond consistently when customers need them. Its work combines reliable messaging with useful case context.
Concept project in development
Onyx Signal
Concept in developmentA unified service communications workspace for customer conversations, case context, and reliable follow-through.
Onyx Signal brings scattered customer conversations into one service record with the context to actually resolve them. The concept combines reliable messaging with case history, so teams stop re-asking what the customer already told them and start closing issues without needless handoffs.
Designed capabilities
Unified conversation and case history
Reliable, measurable messaging operations
Context that resolves issues in fewer steps
Service performance that is easy to improve
What it is being designed to achieve
Bring fragmented customer conversations into a coherent service record.
Give service teams the context to resolve issues without needless handoffs.
Make messaging operations measurable, dependable, and easy to improve.
Problems this division addresses
Disconnected customer conversations
Unreliable messaging workflows
Limited service-operation visibility
Capabilities
Communications platforms
Customer engagement
Messaging systems
Service operations
Designed to serve
Customer-service teams
Digital businesses
Public and private institutions
Products and brands
Built to support focused businesses.
This division works with the Group's shared product, engineering, operational, and commercial capabilities to turn clear needs into durable services.
Work with Communications
Bring us the operating problem.
Talk to the Group about a customer need, partnership, technology collaboration, or investment opportunity connected to this division.