About the role
Where you will make an impact
You will provide practical technical support across the systems employees use every day. The role combines troubleshooting, device and account setup, access administration, documentation, and the judgement to recognise when a recurring issue points to a larger infrastructure or security problem.
What you will do
Core responsibilities
- Provide clear, timely first- and second-line support for laptops, accounts, business applications, connectivity, and collaboration tools.
- Diagnose incidents, document work accurately, and follow issues through to a confirmed resolution.
- Set up and maintain user devices, access permissions, software, and core workplace technology in line with approved controls.
- Monitor recurring issues, improve support guidance, and escalate infrastructure or security risks with useful technical context.
- Help colleagues use technology safely through patient guidance on account security, data handling, and reliable working practices.
What we are looking for
Role requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Working knowledge of Windows or macOS support, networking fundamentals, Microsoft 365 or Google Workspace, endpoint troubleshooting, and service-desk practices.
- Clear communication, strong documentation habits, and the judgement to handle users and operational information with care.
- CompTIA A+, Network+, ITIL, Microsoft, Google, Cisco, or relevant cloud-support certification is an advantage.
What success looks like
Outcomes that matter
- Users receive timely support and issues are followed through to confirmed resolution.
- Device, account, and access setup is accurate and aligned with approved controls.
- Recurring incidents are documented well enough to reduce repeat support effort.
- Infrastructure or security risks are escalated early with useful technical evidence.
Why Onyx
Clear standards. Real ownership.
Onyx Technologies Group is building from Ghana across technology, software, cloud, financial technology, and emerging businesses. You will work with teams that value practical execution, technical quality, customer outcomes, and the responsibility to build systems that can scale.